Help your customers quicker, using WooCommerce and Freshdesk.
Using the plugin, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.
Key Features: Customer
- Quickly create a new ticket related to an order
- View a list of active tickets, directly on your “My Account” screen
Key Features: Store Owner
- Create a new ticket when viewing an order in the WordPress admin
- Create a new ticket from a blog post comment, directly from the WordPress admin
- Connect, and synchronize, a product with a forum category and solution category within your Freshdesk help desk.
A full Freshdesk solution
Freshdesk contains many moving parts including a ticketing system, discussion forum, and solutions center (knowledge base). The plugin integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution center categories, as well as helping your customers to create tickets without having to leave your store.